♡Policies♡

♡RETURNS

Princess Paws does not accept returns unless product arrives faulty or not as advertised.

If you come across any problems with your item/s please message me directly via Instagram @princesspawsx

If your items arrives faulty or not as described, you will have up to 14 to message us about the refund.

♡SHIPPING

All the items are made to order and are hand-crafted by one person only, hence it takes about 6-8 weeks for items to be crafted and shipped from the UK, using Royal Mail.

Discreet packaging is used every time, with plain white boxes for ears/tails and pink plastic packets for anything smaller

All international orders are shipping with tracked & signed shipment

If you believe that your item is lost, don't hesitate to message us via Instagram @princesspawsx , and we will try to sort it out to the best of our ability.

♡CUSTOMS CHARGES

The buyer is responsible for the payment of any customs charges that occur, and Princess Paws are not responsible for any delays due to customs.