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Princess Paws does not accept returns unless product arrives faulty or not as advertised.

If you come across any problems with your item/s please message me directly via Instagram @princesspawsx

If your items arrives faulty or not as described, you will have up to 14 to message us about the refund.


All the items are made to order and are hand-crafted by one person only, hence it takes about 6-8 weeks for items to be crafted and shipped from the UK, using Royal Mail.

Discreet packaging is used every time, with plain white boxes for ears/tails and pink plastic packets for anything smaller

All international orders are shipping with tracked & signed shipment

If you believe that your item is lost, don't hesitate to message us via Instagram @princesspawsx , and we will try to sort it out to the best of our ability.


The buyer is responsible for the payment of any customs charges that occur, and Princess Paws are not responsible for any delays due to customs.