Princess Paws do not accept returns unless product arrives faulty or not as advertised.
If you come across any problems with your item/s please email me.
Any cancellations must be within 3 days of placing your order or you will not get a refund
All handmade are shipped from the UK within 4 weeks of the order being placed, using Royal Mail.
Discreet packaging is used every time, with plain white boxes for ears/tails and pink plastic packets for anything smaller
All international orders are shipping with tracked & signed shipment
Products imported from China come straight to you from my supplier so I do not control the packaging or shipment of these items however if you do come across any problems with these items please get in contact with me so I can resolve the problem as best I can
The buyer is responsible for the payment of any customs charges that occur, and Princess Paws are not responsible for any delays due to customs